2025 IKING GROUP Mid Autumn Festival and National Day holiday notice

Dear customer:

China's National Day and Mid-Autumn Festival are coming soon. According to the arrangement of national legal holidays and in combination with the actual situation of our company, the arrangement of IKING GROUP's National Day and Mid Autumn Festival holidays in 2025 is announced as follows:

Holiday schedule arrangement

From October 1st (Wednesday) to October 8th (Wednesday), 2025, there will be a total of 8 days off. Normal work starts from October 9th (Thursday)

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The schedule for compensatory leave is as follows: Normal work on October 11th (Saturday).

1. Production guarantee measures

During the holiday period, although office staff are on vacation, our production base will implement a shift system to ensure the continuous operation of the production line

Based on the principle of "customer first", we have developed a detailed production schedule plan:

The production department will arrange shift rotation and rest reasonably to ensure timely delivery of orders

The logistics department will coordinate and adjust the delivery schedule before and after the holiday to minimize the impact of holidays on delivery time

The quality control team will continuously monitor the production process to ensure that product quality is not compromised due to holidays

2. Continuous customer service

To ensure uninterrupted service during the holiday period, our company has made careful arrangements:

The business team will maintain smooth communication and respond to customer needs at any time

Urgent matters can be directly contacted through the dedicated account manager's mobile phone number+861582408186 Adrian

Customer service email will be checked regularly to ensure a response to customer inquiries within 8 hours nikki@ikinggroup.com

3. Pre holiday work arrangement

To ensure a seamless transition of work before and after the holiday, our company has completed the following preparations before the holiday:

We have coordinated with suppliers to reserve raw materials and ensure continuous production

We have communicated with the logistics company in advance about the holiday delivery plan

The comprehensive maintenance of production equipment has been completed to ensure normal operation during the holiday period

Detailed duty and emergency response plans have been developed

When the moon is full, people reunite, and the family and the country are healthy together. Thank you for your trust and support towards IKING GROUP all along. We will continue to ensure the quality of service and delivery time during the holiday period with a responsible attitude.

Wishing you and your family a happy Mid Autumn Festival and a healthy National Day!

IKING GROUP

September 30, 2025