Received High Praise from our American Client

Recently, we CHINA IKING GROUP rock wool products have demonstrated significant performance advantages in customer testing. The comparison chart clearly shows that ISOKING rock wool performs better in the key indicator of hardness. ​​

The improvement and validation of product performance this time is not accidental, but the result of our continuous pursuit of excellence, listening to customer feedback, and deepening technical research and development. The company received an email feedback from an important customer in the United States, who highly praised our product quality improvement:

The customer wrote in the email:

All the materials look good! The quality has greatly improved, far better than the previous shipment. Thank you for solving this problem and adding adhesive or other measures to make the materials stronger. I am very grateful, this is exactly what we need. If we open all the pallets and find any problems, we will notify you, but the quality of our sampling is qualified. I don't need to do anything. I just want to inform you that the goods have been received and there are no problems

This feedback clearly conveys several key messages:

Significant improvement in quality: Customers clearly perceive that the quality of this delivery has significantly improved and is far better than before.

The hardness advantage has been recognized: "measures to make materials stronger" directly corresponds to customers' recognition of our technical solutions (such as optimizing formulas/increasing adhesives) to improve hardness.

Fully meeting the requirements: 'This is exactly what we need' indicates that the product performance accurately matches the customer's core requirements.

The inspection result is qualified: The customer's sampling result is qualified, verifying the stability of the product.

No problem: The final confirmation that the goods have been received and there are no issues has given great trust.

CHINA IKING, insulation manufacturer is well aware that hardness is one of the core performance indicators for rock wool products in insulation, fire prevention, sound insulation, and construction applications. Higher hardness means better compressive strength, dimensional stability, and long-term performance, which can effectively ensure the safety and durability of buildings and industrial facilities. Through direct comparison with international brands and actual customer feedback, it has been strongly proven that XX rock wool has reached or even surpassed the international advanced level in key performance. ​​

Customer satisfaction is our greatest driving force for progress. This praise is not only a direct affirmation of our product quality, but also a recognition of our continuous improvement and customer-centric service philosophy. CHINA IKING will continue to adhere to the principle of "quality first, innovation driven", continuously improve its product strength and technological capabilities, provide stronger, more reliable, and superior rock wool products and solutions for global customers, and help promote sustainable development in the construction and industrial fields.